04 / PERFORMANCE SYSTEM · IPEKYOL

Connecting strategy to operating performance

A KPI cascade and management rhythm designed to connect corporate priorities to company, brand and channel-level execution.

STRATEGY & EXECUTIONCOMMERCIAL OUTCOMESSELECTED CASE STUDY

30% → 50%On-time, in-full delivery (OTIF)+20 percentage points over two years; reported outcome.

120+KPIs in the performance frameworkScale of the measurement and accountability framework.

70s → 80sCustomer-service satisfaction (CSAT)Reported improvement in the percentage range; exact endpoints should be confirmed before publication.

01 / CONTEXT

The challenge

Strategy requires a common view of performance, clear accountability and a regular process for turning results into decisions and action.

02 / ROLE

My contribution

Architected the performance-management framework with HR and IT partners: more than 120 KPIs, a director-to-specialist cascade, MicroStrategy reporting, monthly reviews, goal setting and a redesigned bonus system.

03 / IMPACT

Outcome & context

OTIF improved from 30% to 50% over two years. Other reported measures included improved sell-through before end of season and customer-service satisfaction.